BaadMay FAQs

Before you select BaadMay, here are a few things you must take note of:

• All new users have a shopping limit of Rs. 15,000; returning users can log into the BaadMay app on their mobile device to check their shopping limits.
• The minimum order value to make a transaction with BaadMay is Rs. 1,000.
• Before you make a transaction, please check you are using a card from a valid Pakistani bank. Virtual cards or cards issued by digital apps (Nayapay, Sadapay, Easypaisa, Jazzcash, etc.) are not accepted.
• Visa or Mastercard are accepted. UnionPay and PayPak cards are not accepted.
• This payment option is only available for payment by card (not available on Cash on Delivery (COD) orders).
• Please ensure your card has sufficient balance to carry out the transaction, or add funds to your account to complete the transaction.
• Please ensure your card is activated for online transactions; otherwise contact your bank to activate the card prior to making a transaction.
• For any questions or concerns regarding using BaadMay, feel free to contact BaadMay Customer Support at 0320-2223639 or email support@baadmay.com.

If you have an account with BaadMay, simply select BaadMay at checkout and follow the simple steps to pay with the service.

Online

1. On the checkout page, click on the BaadMay option to select BaadMay as your preferred payment method. You will be redirected to the BaadMay website.
2. If you are a new user, you will have to enter your name, number and CNIC. If you are a returning user, you can simply log in with your phone number and t-pin.
3. Review the invoice and payment plan, the following payment dates your installments will be charged on and their amount. Your first installment is paid at the time of purchase.
4. Add a credit or debit card as your payment method to continue.
5. Once your information is correct and you've reviewed it, you may enter your t-pin to confirm payment and you are good to go!

In-store

1. Let the cashier know you would like to pay via BaadMay. On your app, select the in-store payments option and select the merchant you are shopping at.
2. Enter the amount on your invoice and you will be able to view the BaadMay-generated invoice for your transaction.
3. Review the invoice and payment plan, the following payment dates your installments will be charged on and their amount. Your first installment is paid at the time of purchase.
4. The cashier will enter their merchant pin on the final screen. The payment will then be complete and you're good to go!

Download the BaadMay app to make in-store payments.

Once you make a purchase, the first payment is charged immediately and all future payments are set to auto-pay. Unless your card on file has any issues, all future payments are made automatically. Reminders for overdue installments are sent via the BaadMay app to notify customers. For more information on your payments, payment history, or purchase limits, navigate to the Purchases tab in the BaadMay app.

If you are unable to clear your payments on time, you can contact Customer Care for further assistance before your next payment is due. If your payment date is overdue, you will not be able to make any further transactions via BaadMay until the previous balance is cleared.

For all payments with BaadMay, the service provides an instant approval response. In case your payment is declined, refer to the details stated or contact BaadMay Customer Support for more information.

Eligible purchases include only physical products sold or services by authorized BaadMay merchants. This policy does not cover the following ineligible areas of purchase:

• Digital or downloadable goods
• Customized or personalized products
• Cash-equivalents, events, vouchers, or travel services
• Unlawful or illegal items
• Items that violate our ethics code

There are no restrictions applied apart from these towards any product categories for goods/services. In case of further concerns, contact BaadMay Customer Support.

Everyone is welcome to make any purchase with the BaadMay service.

Product return and exchange policies are specific to the merchant, and the merchant's customer support can assist you better with all such purchase and delivery issues. If monetary refunds are initiated by the merchant, the customer must reach out to BaadMay Customer Support to complete the process. All refund requests are processed within 2 working days; depending on the customer's bank, it may take 7–14 days to show up in the customer's account.

In the case of a default on installment payments, your service will automatically be paused until overdue installments are cleared. Moreover, BaadMay is bound by the laws of Pakistan to report your default to the credit bureaus. Once a customer has defaulted, they would not be allowed to get any loan (furniture, bike, car, home, etc.) from any bank or any financial institution in Pakistan. It's in the customer's own interest to make sure they clear their payments and avoid becoming a defaulter.

• View the history of all your purchases
• Check upcoming dates for all your pending installments
• View your current shopping limit
• Enjoy exclusive perks of a higher balance by increasing your shopping limit
• Pay an early or pending installment at your ease
• Stay updated with all the new brands, exclusive products and deals